There is a tendency towards storing data 
          digitally more and more (meaning in coding of 0 and 1). The different 
          kinds of data are: 
        
          - structured, alphanumeric data; 
 
          - text, simple and formatted; 
 
          - pictures and diagrams (graphics), made up of graphical elements 
            such as circles, lines and text); 
 
          - still images; 
 
          - sound, music and speech, possibly of a hi-fi-stereo quality; 
 
          - moving images (video), consisting of images and pictures. 
 
        
          
        4.3.1 Towards Realistic Documents
         The  information 
          technology that integrates all forms of data is called multimedia. 
          Multimedia places the emphasis on documents consisting of different 
          kinds of data. A simple example is that of a text document containing 
          pictures, video films and spoken text. Word processors such as Microsoft 
          Word and WordPerfect already have this option. The software to create 
          and process multimedia documents for various areas of application is 
          developing strongly. 
        
         A complex multimedia document is made up of various data objects, 
          such as text, pictures, images and films. The user has the possibility 
          to interactively decide how he consults the objects contained in the 
          document. With multimedia, we can for example construct an electronic 
          encyclopaedia, which not only contains texts and pictures, but also 
          films that show the working of things or the show how an historic event 
          took place. Moving images can also have the nature of an interactive 
          game. A game is constructed of objects representing for example people, 
          'creatures', things, buildings and landscapes. The user is presented 
          a reality in which he in fact participates. The user's behaviour influences 
          the behaviour of the objects in the game. When interactive documents 
          such as this are combined with the right user interfaces, a  
          'virtual reality' is possible, in which the user's senses experience 
          the reality presented to him as the only reality there is.
        
         Multimedia has several possibilities for  
          applications for knowledge transfer and the supply of information. 
          It is also highly suitable for entertainment, for example in interactive 
          and realistic computer games. What is essential for this, is that people 
          are capable of using multimedia to create and store documents on the 
          computer that are of an extremely high level. In multimedia documents 
          data can be stored that can support the user at the level of knowledge, 
          experience and insight. The data in documents are presented to the users 
          on work stations in a clear and understandable way. The users can determine 
          interactively how they deal with the contents. As a result of the continuing 
          development of interfaces and software, documents offer increasingly 
          realistic representations of existing or virtual realities. Eventually, 
          the user will no longer experience documents as documents, but as realities 
          in which he participates. 
        
        4.3.2 Synthesis Of Imaginary Reality 
         With the computer, the user can create and pick the contents of multimedia 
          documents and thus create imaginary realities. A simple example of this 
          is the montage and editing of digital films and images and the sound 
          to go with them. Both the contents of the individual images and their 
          order in the film are completely adaptable. For the montage, recorded 
          films and photographs, self-made pictures and backgrounds are used. 
          For sound people use recorded sound (music, speech, samples) and self-made 
          sounds. Musical instruments such as synthesisers can be attached to 
          the computer for the input of sound.
        
         A possibility that goes even further is that of synthesis of images 
          and sound. The computer calculates images and sounds and gives them 
          a life-like nature. To create the image, the computer is fed data on 
          for example the shape of things or living creatures, their movements, 
          their colour and their outward material. The computer can then calculate 
          and simulate their behaviour. The computer also calculates backgrounds, 
          perspective, light and the right colour for certain times of the day. 
          Sound synthesis follows the same principle. The computer is fed the 
          basic features of the sounds of musical instruments, animals and talking 
          people. It can then calculate the sound an object makes with certain 
          behaviour. Present-day television advertisements show the often absurd 
          things that are possible with the montage and synthesis of images and 
          sound. Another good example is film like 'Jurassic Park', in which the 
          computer has calculated and drawn life-like dinosaurs and their behaviour.
        
        4.3.3 Applications Of Multimedia 
         Electronic Publishing 
          Users of PCs, both at home and at work, have more and more software 
          at their disposal to make splendid documents and presentations containing 
          text, pictures, images and sound. The result can be printed on a laser 
          printer as a paper document, or converted to slides for a presentation. 
          Interactive multimedia documents to be used on the computer are electronically 
          published on CD-ROM. Another form of electronic publishing is via networks 
          such as the Internet.
        
         Communication of companies and institutions 
          Companies can offer their customers 
          brochures catalogues, presentations, information and advertisements 
          electronically, as interactive multimedia documents. Customers can retrieve 
          these data on special electronic information desks or work stations 
          at the company's sales outlets, or via the network, on their own home 
          computers. 
        
         Training and education 
          Multimedia documents can be stored in databases together with all kinds 
          of references and possibilities for retrieval. Such hypermedia databases 
          are ideally suited for educational purposes. A user who looks into a 
          certain subject is not only presented text, but also pictures and fragments 
          of film. He can follow on references to other subjects and thus navigate 
          through the knowledge. Documents can have the nature of an encyclopaedia 
          or of a specific training course. 
          Interactive multimedia documents that realistically calculate and display 
          reality, support the user's learning process by simulating reality in 
          such a way that the user experiences it as real. Simulation can be applied 
          to train all kinds of situations. The best-known example is the flight 
          simulator. Flight simulators are the most sophisticated form of virtual 
          reality we have at present. With the flight simulator, a pilot has 
          the sensation of flying a real aeroplane.
        
         Service documentation 
          Companies apply multimedia to create service documents. Aircraft builders, 
          for example, store the maintenance manuals for their aircraft on CD-ROM. 
          Airline companies now receive new versions of manuals on CD-ROM on a 
          regular basis, instead of being given a great paper mountain containing 
          updates. The next phase will be that companies provide their customers 
          with interactive, electronic maintenance manuals of their  
          products via data communication. Such a multimedia manual will not 
          only provide texts and pictures, but also short instruction films that 
          show the mechanic how certain repairs and maintenance tasks should be 
          done.
        
         Design and simulation 
          More and more often, companies use multimedia documents to design their 
          products and production processes. Computer Aided Design (CAD) supports 
          the designing of industrial products and processes. Application developers 
          also use development tools to design data models and programmes. With 
          the addition of video, process simulation becomes possible. Simulation 
          software supports the designing and redesigning of processes. The design 
          of a building can be stored in such a way that the client is not only 
          able to judge the outside and the lay-out, but also to 'walk' through 
          the building by means of the computer. This way, he gets an impression 
          of what the building will look like inside. 
          Electronic designs are stored and managed in Product Data Management 
          Systems. These promote knowledge transfer between designers and allow 
          for the re-use of components from previous designs in new designs.
        
         From paper organisation to computer based organisation 
          Electronic documents will more and more replace paper documents. For 
          clerical  organisations that 
          work with documents and files a great deal, this means that they can 
          switch from working manually on paper, to working on the computer with 
          electronic documents. The technology that focuses on replacing paper 
          documents with electronic ones is that of Document Management Systems. 
          This technology places the emphasis on archiving electronic documents 
          and keeping them accessible. A second area of attention is the support 
          of business processes with electronic documents. Image Processing has 
          an important initial role in this. The user converts paper documents 
          into images by means of a scanner. He files and retrieves the images 
          electronically. A next phase is the introduction of multimedia-based 
          electronic documents, such as electronic catalogues, application forms, 
          customer files of work files that support clerical processes.
        
        4.3.4 Summary
         The developments around multimedia will continue for some time. This 
          has to do with the development of other branches of information technology. 
          Multimedia primarily depends on the further development of user interfaces. 
          Multimedia also requires a different approach to designing and building 
          software. The object-oriented development method seems to be the most 
          appropriate. Database storage and management of multimedia documents 
          and methods to navigate through these documents are still in full development. 
          This involves new challenges in the field of database technology and 
          knowledge technology.